FAQs
What do you charge for shipping?
For the 48 contiguous U.S. states and Washington, DC, standard shipping is $6.95 for orders under $75 and free for orders of $75 or more.
Free-shipping eligibility is based on the merchandise subtotal after discounts and before taxes.
Shipping to Alaska and Hawaii is $14.95 total per order, regardless of the order amount. The free-shipping offer does not apply to Alaska or Hawaii.
See our Shipping Policy for full details.
When will my order arrive?
Orders generally ship within 1–3 business days after payment is confirmed. Estimated delivery after shipment is 3–7 business days for the contiguous U.S. and Washington, DC, or 5–10 business days for Alaska and Hawaii.
Business days are Monday through Friday, excluding holidays. Delivery estimates are not guaranteed, and holiday volume or carrier delays may affect arrival dates.
If you need a gift by a specific date, please contact us before ordering.
Do you ship internationally?
We currently ship within the 50 United States and Washington, DC. We do not currently ship internationally or to U.S. territories.
How do I track my package?
When your order ships, we will email you tracking information. Tracking updates may take time to appear after the carrier receives your package.
If you cannot find your shipping email, contact CS@byondjoy.com with your order number.
How do I make a return?
Email CS@byondjoy.com with your order number, the item you wish to return, and the reason. We will provide return instructions, the return address, and a prepaid label for U.S. returns.
Eligible returns postmarked within 14 days of delivery qualify for a refund to the original payment method. Eligible returns postmarked during days 15–30 after delivery qualify for store credit only.
Items must be unused, unworn, and in their original condition, with all original tags, packaging, and included components. Contacting us alone does not extend the return deadline.
For change-of-mind U.S. returns, an $8 return-label fee per package is deducted from your refund or store credit.
See our Return & Refund Policy for complete requirements and any applicable deductions.
Do you offer extended Christmas returns?
Yes. For eligible purchases placed December 1–24, returns qualify for a refund if postmarked by January 8 of the following year or within 14 days of delivery, whichever is later.
After the refund deadline, eligible returns qualify for store credit if postmarked by January 24 of the following year or within 30 days of delivery, whichever is later.
Our usual item-condition requirements and return-shipping fees apply.
Can I exchange an item?
We offer direct replacements for damaged, defective, or incorrect items, subject to availability.
If you would like a different item, please return your original purchase under our return policy and place a new order. Approved store credit may be used toward your new purchase.
What if my item arrives damaged or incorrect?
Email CS@byondjoy.com as soon as possible with your order number and photos of the item and packaging. Please retain the packaging while we investigate.
We will help arrange an appropriate replacement or refund and cover any required return shipping.
How do I use store credit?
Approved store credit is issued to your Beyond Joy customer account. Sign in to the account associated with the credit, or use the corresponding Shop Pay account, to redeem it at checkout.
Store credit has no expiration date and can be used for future purchases at byondjoy.com. It is not redeemable for cash, except where required by law.
How do I redeem a discount code?
Enter your code in the discount-code field at checkout and apply it before completing payment. On mobile, you may need to expand the order summary to see the field.
Check that the discount appears in your order total before placing your order. Eligibility, expiration dates, and combination restrictions depend on the offer.
Can I change my order or shipping address?
Contact us as soon as possible with your order number and the requested change. We will do our best to help, but changes cannot be guaranteed once an order has been processed or shipped.
How can I contact Beyond Joy?
Beyond Joy Gifts LLC
Email: CS@byondjoy.com
Phone: 757-335-9412