Refund policy

Overview

At Beyond Joy Gifts LLC, we hope you love your purchase. If you change your mind, eligible items may be returned according to the timelines below. All days are calendar days, counted from the delivery date.

  • Within 14 days of delivery: Eligible returns receive a refund to the original payment method.
  • Days 15–30 after delivery: Eligible returns receive store credit only.
  • After 30 days: We do not accept change-of-mind returns, except under our Christmas policy below.

Please contact CS@byondjoy.com before returning an item. Return packages must be postmarked within the applicable return window. Contacting us alone does not extend the deadline.

Christmas Gift Returns

For eligible purchases placed December 1–24 each year:

  • Refunds: Returns must be postmarked by January 8 of the following year or within 14 days of delivery, whichever is later.
  • Store credit: After the refund deadline, returns qualify for store credit if postmarked by January 24 of the following year or within 30 days of delivery, whichever is later.
  • After the applicable store-credit deadline, we do not accept change-of-mind returns.

Our usual item-condition requirements and return-shipping fees apply.

Return Eligibility

To qualify for a return:

  • Items must be unused, unworn, and in their original condition.
  • Original tags, protective plastics, and packaging must be intact and undamaged.
  • All included accessories, boxes, manuals, warranty cards, and any certificates of authenticity, grading, or appraisal must be returned.
  • Proof of purchase or an order number is required.
  • Items resized, altered, used, or damaged after delivery are not eligible for change-of-mind returns.

Returns that do not meet these conditions may be declined. If we accept a return with missing or damaged packaging or components, a deduction of up to 30% of the item’s purchase price may apply, based on the item’s condition and missing components. We will explain any proposed deduction before completing the refund or issuing store credit.

There is no restocking fee for eligible items returned complete and in their original condition.

How to Return an Item

  1. Email CS@byondjoy.com with your order number, the item you wish to return, and the reason for your return.
  2. We will provide return instructions and the return address. For U.S. domestic returns, we will also provide a prepaid shipping label. International customers are responsible for arranging and paying for tracked return shipping.
  3. Pack the item securely and include all required packaging and components.
  4. Ship the package within the applicable return window and retain your tracking number and proof of shipment.

Please do not send items back without contacting us first, or return them directly to the manufacturer.

Return Shipping Fees

For change-of-mind returns:

  • U.S. domestic returns: An $8 prepaid return-label fee per package is deducted from your refund or store credit. This fee is charged once per return package.
  • International returns: Customers arrange and pay for return shipping using a trackable shipping method. Please contact us for return instructions and the return address before shipping. No additional flat international return-label fee is charged by Beyond Joy.

If your item arrived damaged, defective, or incorrect, Beyond Joy will cover the required return-shipping cost.

Refunds

We inspect eligible returns and issue approved refunds to the original payment method within 2 business days of receiving them, less applicable return-label fees or disclosed deductions. We will email you with the approval or rejection of your return and explain any deductions.

Refunds typically appear within 10 calendar days after we receive your return. Your bank or payment provider may take longer to post the refund.

Original shipping charges, if any, are not refundable for change-of-mind returns. If the return is due to an incorrect, damaged, or defective item supplied by Beyond Joy, applicable original shipping charges will also be refunded.

Store Credit

Approved store-credit returns are credited to the customer’s Beyond Joy Shopify account within 3–5 business days after approval.

  • Store credit has no expiration date.
  • Store credit can be used for future purchases at byondjoy.com.
  • Customers must sign in to the customer account associated with the credit, or use the corresponding Shop Pay account, to redeem it at checkout.
  • Applicable return-label fees and disclosed deductions are subtracted before credit is issued.
  • Store credit is not redeemable for cash, except where required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email CS@byondjoy.com as soon as possible with your order number and photos of the item and packaging.

We will work with you to arrange an appropriate replacement or refund and cover any required return shipping. If a replacement is unavailable, we will arrange a refund.

The change-of-mind restrictions above do not limit any applicable rights concerning defective or incorrectly supplied products.

Exchanges

We offer direct replacements for damaged, defective, or incorrect items, subject to availability.

For a different item, please return your original purchase under this policy and place a new order. Approved store credit may be used toward the new purchase.

Undeliverable or Refused Packages

If a package is returned because of an incomplete or incorrect address provided by the customer, refusal, failure to claim it, or inability to forward it, the actual original shipping cost and any carrier return charges may be deducted from the refund—even if the order originally qualified for free shipping.

No restocking fee applies solely because a package was undeliverable or refused. These shipping deductions do not apply when the delivery problem resulted from an error by Beyond Joy.

Late or Missing Refunds

If your approved refund has not appeared:

  1. Check the original payment account.
  2. Contact your card provider or bank to ask about processing time.
  3. If you still need assistance, email CS@byondjoy.com.

Purchases Through Other Sales Channels

This policy applies to purchases made directly through byondjoy.com. Purchases made through marketplaces or The Collective Boutiques are subject to the return policies of those sales channels.

Orders placed before this policy was updated remain subject to the return policy in effect when the order was placed.

Contact Us

For return, refund, or store-credit assistance, contact:

Beyond Joy Gifts LLC
Email: CS@byondjoy.com