Refund policy

Overview

If you are not 100% satisfied with one of our products, you may return it within 30 days of your purchase for a refund (Items must be unused and have all original packaging, tags, and protective plastics intact and undamaged to be accepted for a full refund).  A fee for Return & Exchange through UPS or US mail are $7 per package for U.S domestic return & exchange (INTERNATIONAL return & exchange fee is $45), and request must send to our customer service at cs@byondjoy.com for pre-paid label. *** Exception applies for Christmas time (Return/replacement period is 60 days for order placed during November 1st - December 31st)***

  • Items must be unused and have all original packaging, tags, and protective plastics intact and undamaged to be accepted for a refund.
  • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item(s).
  • Items returned missing parts/packaging may have a restocking fee deducted from any refund if applicable up to 30%.
  • Items that have been resized, damaged, or altered after initial delivery will not be accepted for return.
  • Returns are processed within 24-48 hours of arrival at our office.
  • All merchandise should be returned with a tracking number and using a trackable shipping method.
  • Packages returned to us by courier due to incomplete/incorrect address, unable to forward, unclaimed, or refused will be charged for original shipping (but not a restocking fee).

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund (we will deduct $7 for prepaid return label from your refund amount) will be processed, and a credit will automatically be applied to your original method of payment, within 3-5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at CS@byondjoy.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at CS@byondjoy.com.

Need help?

Contact us for questions related to refunds and returns.